At Dylan Travelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns and refunds process.
Returns
You may request a return within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] with your order details.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed within 7–10 business days.
Refunds will be made to the original payment method used at the time of purchase.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal care products, undergarments, or custom-made items may not be eligible for return. These exclusions will be clearly mentioned in the product description.
Exchanges
At this time, we do not offer direct product exchanges. If you wish to exchange an item, please return the original product and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please first check your bank or payment provider. If the issue persists, contact us at [email protected] and we will assist you further.